Citizen Services
In this section you will find the FNA's mission, the financial consumer service system, and the results of the execution of its policies and resources under the Strategic Plan.
Closer to You
We want to make your life easier.
Procedures and Services
This is the set of tools that help you quickly look up information about products and procedures offered by the Fondo Nacional del Ahorro (National Savings Fund).
Service Channels
If you wish to learn in detail what each procedure entails and the steps required to complete it at our institution, you can do so here.
Inclusion
Our commitment is to recognize the cultural richness and diversity of our members.
We Listen to Your Concerns
Every day we strive to be closer to you, which is why we have put in place the following mechanisms.
Service Points
PQRS and Complaints
Consumer Service System
Collections Policy
Citizen Participation
Transparency and Access to Information
Frequently Asked Questions
Tools of Interest
All the information you need at your fingertips.
