Or at any Service Point nationwide, following the steps described below:

• Complete the data update form and attach a photocopy of your national ID.
• Submit the documents to an advisor at the Service Point.
• You will receive your secret password, which for security reasons you must change the first time you access any of our channels.

If you need to change your password, please contact our customer service line in Bogotá at (601) 3077070 or the national toll-free line 01 8000 527070.