Collection policies
FNA collection management
The FNA is committed to serving its clients, and accordingly, the policies and procedures for the recovery and collection of the loan portfolio or Leasing Habitacional contracts seek to restructure and maintain a collection management approach that provides affiliates with various normalization and/or settlement options through personalized solutions, taking into account the conditions of the loan and the affiliate's current financial situation so as to enable them, to the extent possible, to remain current on their obligations.
Law 546 of 1999
Portfolio recovery is carried out in compliance with Law 546 of 1999, Habeas Data Law 1266 of 2008 and 1581 of 2012, Basic Accounting and Financial Circular 100 of 1995, the Basic Legal Circular, and any other provisions that amend, repeal, or clarify them, thereby guaranteeing the protection of financial consumers' rights and quality policies.
Who carries out collection management
Horario:
- Monday to Friday 8 a.m. to 5:30 p.m.
- Saturday 8 a.m. to 12 p.m.
Collection segments at the FNA
The management of collections at the FNA is carried out in the following segments: collection, preventive, administrative collection, and judicial collection if necessary, stages during which recovery solutions are offered.
Attorney fees and judicial collection costs
Judicial collection is initiated due to the debtor's default on loan payments and other grounds for enforcing collateral when such collateral is at risk, as defined in the promissory note signed by the clients.
The initiation of judicial proceedings generates procedural judicial costs, which are charged to clients on their invoice, as well as attorney fees and litigation costs, which must be borne by the debtors and paid directly to our strategic partners responsible for the recovery of the litigated portfolio.
Attorney fees shall be calculated from the date the lawsuit is filed through the date of judgment, and shall be computed on the basis of actual collections received and on the amount of the overdue balance at the time of payment.
After the corresponding court issues its judgment, attorney fees shall be those ordered by the judicial authority through a costs ruling.
New collection cases under the new contract correspond to HESMAN S.A.S and MEJIA y ASOCIADOS ABOGADOS; for these cases, the fee schedule shall be provided pursuant to the attached table.
Assets received through dation in payment or restitution.
Payment in kind and leasing asset restitutions are exceptional payment mechanisms, according to Chapter III of External Circular 100 of 1995, and the policies and procedures approved by the Fund's Board of Directors for such purposes. It applies to cases where the member has suffered a deterioration in their financial capacity, so that they cannot take advantage of the payment alternatives offered, modification, and/or restructuring of the originally agreed terms of the obligation. In such cases, they may request the Fund to study a payment in kind or voluntary restitution of the property.