Surplus Refund
Requirements
Required Documents
Surplus Refund Request GCA-ACA-FO-028, Bank Certification, Confronta Validation (if you are the account holder).
List of Required Documents
In accordance with the Surplus Refund Document List GCA-ACA-FO-013 (Request from your commercial advisor).
What do I need to complete this process?
Receive a communication from the reconciliations department informing the affiliate or beneficiaries of a balance in their favor, which may be claimed by submitting the required documentation, in order to process the procedure and/or verify at a service point that a surplus exists on the already settled credit.
You must complete form GCA-ACA-FO-028 SURPLUS REFUND REQUEST, submitting the documents that correspond according to the list of required documents detailed in form GCA-ACA-FO-013 DOCUMENT LIST FOR SURPLUS REFUND REQUEST.
File the documentation at any service point.
The commercial advisor must perform the Confronta validation; if powers of attorney or sworn declaration minutes exist, the notarial sticker validation must also be performed.
The commercial advisor must verify using form GCA-ACA-FO-013 DOCUMENT LIST FOR SURPLUS REFUND REQUEST that the submitted documentation is complete in accordance with the procedure to be carried out.
The Filing Group is responsible for redirecting the corresponding procedure to the responsible area (Procedures and Changes Group).
The Portfolio Division — Procedures and Changes Group proceeds to validate the surplus in the system and, once the documentation is confirmed as complete, to generate the payment order. If the account holder is deceased, the case is referred to the Legal Department for the corresponding document validation and approval.
The case is forwarded to the Operations and Control group for review and approval of the payment order.