What should I keep in mind to cancel the mortgage?
The process takes approximately 30 business days. You can request the cancellation of one or more mortgages listed in the registration sheet, as long as you meet the following requirements:
- • Have no outstanding balance.
- • Have no lien in favor of the National Savings Fund S.A.
- • Have no active legal collection processes.
- • Have not processed a credit assignment with another financial institution.
- • The mortgage must not back an educational loan or 'Renew for Improvement.' In these cases, the educational loan must be fully paid off (zero balance).
If the property is located outside Bogotá, you may submit the documentation at the corresponding Fondo Nacional del Ahorro service point.
Virtual Filing
If you want to carry out the process by email, you must send a SINGLE UNIFIED PDF FILE (MAXIMUM SIZE 50 MB) to [email protected] with the following documents, in the specified order
Format GCA-AG-FO-001 REQUEST FOR MORTGAGE CANCELLATION (Filled out and signed)
Legible photocopy of the ID of the credit holder(s) or of the current owner of the property.
Certificate of Tradition and Freedom (no older than 90 days) of the property or properties subject to the lien and without any current embargo notation by the Fondo Nacional del Ahorro S.A. (this includes house or apartment, garages, and storage units).
Simple copy of the public deed (first 20 pages).
If the credit was under legal collection, attach a clearance of the external lawyer's fees.
In case of the death of the credit holder, the applicant, in addition to the previous documents, must attach a copy of the death certificate with the authorization of the other heirs, and other documents that prove the relationship or kinship.
Photocopy of Marriage Certificate.
Photocopy of the Civil Registry of children or siblings.
Photocopy of the power(s) properly granted and notarized.
Photocopy of the out-of-court cohabitation declaration granted by a notary. Photocopy of the power of attorney duly granted and authenticated by a notary.
Photocopy of the notarized power of attorney (If the procedure is done by a representative)
Photocopy of the attorney-in-fact's ID (if the procedure is done by an attorney-in-fact)
IMPORTANT: when the submission is virtual, if the notary requires the documents in physical form, the financial customer must deliver them directly to the assigned notary.
Note: when the filing is virtual, if the notary requires the documents in physical form, the financial consumer must deliver them directly to the assigned notary.
Physical Filing
You can submit your application at any Customer Service Point of the National Savings Fund S.A. with the form properly filled out. GCA-AG-FO-001 REQUEST FOR MORTGAGE CANCELLATION properly filled out.
The same documents required for virtual submission or those listed in the mentioned form.
Note: Incomplete documentation or that which doesn’t meet specifications will be grounds for return.