Policies, Guidelines and Manuals - Regulations - FNA

Skip to main content

Saving

Refunds
Affiliation

Severance

Memberships and transfers
Refunds of Severance Pay
Unemployment Law

Housing

Mortgage loan
Residential leasing
Preferential rate
Government programs
Tools and procedures
Builder credit
Insurance
SAE Agreement

Programs

FNA Generation
The most notable
Colombians abroad
Together

Companies

Company registration
Contribution and report
Multi-user key
Private sector
Public sector
Flat File Structure

Builders

My FNA Home
Builder credit

Home Transparency

Citizen attention

Procedures and services
Service channels
Points of attention
Petitions, complaints, claims, suggestions and reports (PQRSDF)
Financial Consumer Service System (SAC)
Activities calendar
Frequently Asked Questions (FAQ)
Consumer advocate
Conditions and policies
Inclusion
Job offers and calls for applications

Participate

Identification and diagnostic of needs
Participatory planning and budgeting
Citizen consultation
Collaboration and open innovation
Accountability
Social control
Satisfaction survey

News

Newsletters
FNA Digital Magazine
Blog
Audios
Special reports

Financial Education

Online Services

Need help?

Find answers to the most frequently asked questions about our services.

Do you need more information?

Visit citizen service

Frequently asked questions about

Savings

Frequently asked questions

Do you need more information?

Visit citizen service

Our service channels

Chat

Talk with a consultant

Control Entities

Exclusive email for control entities

Email

Leave us your messages

Service points

Find the nearest service point

WhatsApp

+57 321 3213441

Main Service Points - Correspondence

65th Avenue #11-83, Puente Aranda, Bogotá - Colombia

Monday to Friday, 8:00 a.m. to 4:00 p.m.

Saturday, 8:00 a.m. to 1:00 p.m.

Main Headquarters

65th Avenue #11-83, Puente Aranda, Bogotá - Colombia

Phone: 601 307 7070

National line: 01 8000 52 7070 or from your cell phone free at #289 for mobile operators

Legalization line: 01 8000 23 3362

Anti-corruption line: 01 8000 112669 - 601 420 1686

Judicial notifications:

[email protected]

Control entities:

[email protected]

Download our app

GET IT ONGoogle Play

Download onApple Store

Available onAppGallery

Last update

August 24, 2026

Main Service Points - Correspondence

65th Avenue #11-83, Puente Aranda, Bogotá - Colombia

Monday to Friday, 8:00 a.m. to 4:00 p.m.

Saturday, 8:00 a.m. to 1:00 p.m.

Main Headquarters

65th Avenue #11-83, Puente Aranda, Bogotá - Colombia

Phone: 601 307 7070

National line: 01 8000 52 7070 or from your cell phone free at #289 for mobile operators

Legalization line: 01 8000 23 3362

Anti-corruption line: 01 8000 112669 - 601 420 1686

Judicial notifications:

[email protected]

Control entities:

[email protected]

Download our app

GET IT ONGoogle Play

About FNA Consumer Advocate PQRS Transparency Terms and policies Site map© FNA All rights reserved

Apple Store

Available onAppGallery

Last update

August 24, 2026

Social media

GOV.CO

Colombia.CO

Bicentennial Group

Supervised by Superintendencia

Policies, Guidelines and Manuals - Regulations - FNA

Policies, Guidelines and Manuals

Collections Policies
Manuals
Frequently Asked Questions
Glossary
Terms and Conditions of Use
Web Accessibility Certification
Privacy Notice
Terms of Use
Personal Data Processing Policy