Financial Consumer Ombudsman
In compliance with Law 1328 of 2009, which establishes regulations in financial, insurance, and securities market matters, and in accordance with section 2.34.2.1.1 of Decree 2555 of 2010, the Fondo Nacional del Ahorro shall maintain a Financial Consumer Ombudsman.
Contact Information
Luis Humberto Ustáriz González – Primary Ombudsman
José Federico Ustáriz González – Alternate Ombudsman
Website: https://ustarizabogados.com/
Email: [email protected]
Phone: 315 488 61 79
Fax: 601 6750 385
Office hours: Monday through Friday, 8:00 a.m. to 6:00 p.m.
Address: Carrera 11 A # 96 – 51 Ofc. 203
APP: Defensoría del Consumidor Financiero