Online Advisory
Find all the information about our products and services, available Monday through Sunday from 6:00 a.m. to 9:00 p.m.
WhatsAppWhatsApp
- Use appropriate language.
- Maintain the conversation from start to finish using the same contact number.
- When establishing contact with the agent, for security reasons, we will request information such as your name, type and number of identification, geographic location (country, city), among others.
- The FNA is not responsible for failures in the platform; if this occurs, you must contact your data service provider.
- Contact numbers may be changed without prior notice.
- Do not share information with third parties; communicate only with the online advisor through our WhatsApp numbers.
- Please note that through this channel we will never request financial information, user data, or personal passwords.
- For the security of your information, balances may only be consulted using your service password on Fondo en Línea or in person at our Service Points.
- WhatsApp lines are intended exclusively for handling written messages and are not enabled for receiving calls. If you require telephone assistance, you may contact our Call Center.
Online AdvisoryOnline Advisory
- Verify that no unfamiliar electronic devices are connected between your keyboard and computer.
- When you finish your virtual interaction, you must log out of the session.
- Use a reliable antivirus on your computer and mobile device, and update it frequently.
- Verify that the web address or URL shown in the top bar is the one you intend to visit and that it begins with https://
- For the security of your information, balances may only be consulted using your service password on Fondo en Línea or in person at our Service Points.