Requesting your virtual appointment is now easier
What is the virtual appointment request?
It is an application that allows you to schedule a service appointment virtually through pre-arranged time slots, accompanied by a notification and appointment reminder.
How can I access it?
You can do so through:
Appointment schedulingAppointment scheduling
FNA Móvil ÁgilFNA Móvil Ágil
Contact CenterContact Center
When should I use it?
You may request a virtual appointment whenever you need to carry out any procedure or service at a Service Point.
Please note: Under no circumstances do we charge for the assignment of a virtual appointment for attendance at our service points.
What is it for?
We seek to optimize the service experience for our users at Service Points, and thereby:
- Avoid long waiting times and lengthy queues.
- Achieve greater control over service delivery through scheduled time slots.
- Facilitate the scheduling of a virtual appointment for in-person attendance from any location.
| CNA | Medellín | Barrancabermeja |
| CAN | Pereira | Popayán |
| Soacha | Soledad | Valledupar |
| Barranquilla | Montería | Cúcuta |
| Mayorca | Villavicencio | Apartadó |
| Ibagué | Santa Marta | Riohacha |
| Manizales | Pasto | Rionegro |
| Armenia | Piedecuesta | Tunja |
| Chía | Zipaquirá | Sincelejo |