You may request a virtual appointment whenever you need to carry out any procedure or service at a Service Point.

Please note: Under no circumstances do we charge for the assignment of a virtual appointment for attendance at our service points.

We seek to optimize the service experience for our users at Service Points, and thereby:

• Avoid long waiting times and lengthy queues.
• Achieve greater control over service delivery through scheduled time slots.
• Facilitate the scheduling of a virtual appointment for in-person attendance from any location.